1. Introduction
At Ryfty, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to discover, book, or host experiences.
By using our Service, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you provide when you:
- Create an Account: Name, email address, phone number, profile photo
- Host Experiences: Business information, experience descriptions, pricing, availability
- Book Experiences: Booking details, payment information, special requirements
- Communicate: Messages, reviews, ratings, feedback
- Contact Support: Support requests, correspondence
2.2 Information We Collect Automatically
When you use our Service, we automatically collect:
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: Device type, operating system, browser type, IP address
- Location Data: General location (city/region) for experience discovery
- Cookies and Tracking: Session data, preferences, analytics data
- Log Data: Server logs, error reports, performance metrics
2.3 Information from Third Parties
We may receive information from:
- Payment Processors: M-Pesa transaction data, payment confirmations
- Social Media: Profile information when you sign up with Google
- Analytics Providers: Usage statistics and performance data
- Business Partners: Marketing and referral data
3. How We Use Your Information
3.1 Service Provision
We use your information to:
- Provide and maintain our platform services
- Process bookings and payments
- Facilitate communication between hosts and guests
- Manage user accounts and profiles
- Provide customer support
3.2 Platform Improvement
We use data to:
- Analyze usage patterns and improve our platform
- Develop new features and services
- Optimize user experience and interface
- Conduct research and analytics
3.3 Communication
We may use your information to:
- Send service-related notifications
- Provide updates about your bookings
- Send marketing communications (with your consent)
- Respond to your inquiries and support requests
3.4 Safety and Security
We use information to:
- Verify user identities and prevent fraud
- Ensure platform safety and security
- Investigate and prevent violations of our terms
- Comply with legal obligations
4. Information Sharing and Disclosure
4.1 Public Information
The following information may be visible to other users:
- Host profiles and experience listings
- Public reviews and ratings
- Experience photos and descriptions
- General location information
4.2 Service Providers
We share information with trusted third parties who help us operate our platform:
- Payment Processors: M-Pesa for payment processing
- Cloud Services: Data storage and hosting providers
- Analytics: Usage and performance analytics
- Communication: Email and messaging services
- Security: Fraud prevention and security services
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Investigate or prevent illegal activities
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
5. Data Security
5.1 Security Measures
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- Employee training on data protection
- Incident response procedures
5.2 Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your account plus a reasonable period for business and legal purposes.
5.3 International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access your personal information
- Update or correct your information
- Delete your account and data
- Export your data
- Opt out of marketing communications
6.2 Account Settings
You can manage your privacy preferences through your account settings, including:
- Profile visibility settings
- Communication preferences
- Data sharing options
- Account deletion requests
6.3 Cookies and Tracking
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.
7. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Third-Party Services
Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to these third-party services. We encourage you to read the privacy policies of any third-party services you use.
9. Data Protection Compliance
9.1 Kenyan Data Protection Act
We comply with the Data Protection Act, 2019 of Kenya, which governs the collection, use, and protection of personal data in Kenya.
9.2 Data Protection Officer
We have appointed a Data Protection Officer to oversee our data protection practices. You can contact them at privacy@ryfty.net.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@ryfty.net
- Support Email: support@ryfty.net
- Address: Nairobi, Kenya
- Phone: +254 795 739288
For data protection inquiries specifically, please contact our Data Protection Officer at dpo@ryfty.net.